POLICY


WHOLESALE ACCOUNT SHIPPING POLICIES:

We have a no holds policy and must fulfill all immediate orders/pre orders on a first in first out basis.

Accepted payment methods for wholesale orders include visa, mastercard, paypal and american express which must be clear before shipment is released. Delivery times are not guaranteed and may vary.

CUSTOMER RETURNS:

Historically, store accounts report very few customer returns of MADE products, but they do occasionally happen. For these instances, we will give product credit (to be applied to a future order) for customer returns when the following information is provided:

Email hello@threadandsupply.com: Picture of damage, Product Name, Size, color, order# and reason for return.

Product Credit given for Customer Returns will be for the wholesale price that was paid for the product.

We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships.